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Terms and Conditions

Any and all use of the FinishingTouchespartystore website is subject to the user agreeing and adhering to the following Terms and Conditions.

These conditions will apply to every online transaction between FinishingTouchesPartyStore and any person, firm or company (“the Purchaser”) who places an order online with FinishingTouchesPartyStore for the manufacture and/or supply of any goods (“the Goods”). FinishingTouchesPartyStore, by accepting any order for Goods from the Purchaser, agrees to sell and the Purchaser agrees to purchase the Goods at the price stated on FinishingTouchesPartyStore website and on the sole basis of the terms and conditions of FinishingTouchesPartyStore stated.

1. Price

The cost of all Goods available on FinishingTouchesPartyStore website are inclusive of standard VAT at 20%.  (VAT No: 116 357718 ). 
In the unlikely event that an incorrect price is shown on our website, FinishingTouchesPartyStore reserves the right to cancel the order at that price. The customer will be notified by email informing them of the correct price, and given the choice to proceed with their order at the revised price.

2. Secure Online Payment

FinishingTouchesPartyStore utilises a secure payment system. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption. All private data of the Purchaser will be fully encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid yellow padlock in their browser status bar which indicates that encryption is taking place.

FinishingTouchesPartyStore will only despatch Goods once payment has been received and cleared in full.

3. Customer Service & Complaints

The Purchaser should inform FinishingTouchesPartyStore immediately of any problems by Telephone 01522 244145, or Email sales@finishingtouchespartystore.com. FinishingTouchesPartyStore take all complaints seriously and all instances will be investigated as soon as they are brought to our attention. It is our policy to rectify any problems as soon as possible. Please also note that the Purchaser is welcome to contact FinishingTouchesPartyStore on any issue relating to their order on the contact telephone, or email listed above. FinishingTouchesPartyStore operate between 09:00am to 17:00pm, Monday to Friday (Excluding Bank Holidays).

4. Delivery

FinishingTouchesPartyStore will endeavour to dispatch all orders within 24 hours of receipt (on week days only). Orders must be received by 3pm the latest for this service. Delivery to the Scottish Highlands and Northern Ireland may take longer.

If your order is not delivered within the estimated delivery time which Royal Mail quote, please contact us by telephone or email and we will do our upmost to ensure that your item(s) is received as quickly as possible.

All queries must be received within 3 working days of an expected delivery date.

5. Damaged Goods

If Goods are damaged the Purchaser should contact FinishingTouchesPartyStore within 24 hours of receipt. We will then provide details of how to proceed depending on the specific item.

7. Force Majeure

FinishingTouchesPartyStore will make every reasonable effort to meet despatch times as stated. FinishingTouchesPartyStore cannot, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as, but not limited to, compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes , failure or delays in transportation, embargoes, wars or riots.

8. Privacy & Cookies

FinishingTouchesPartyStore collects information given by the purchaser whilst ordering and will use this information lawfully and in accordance with the Data Protection Act 1998. All information collected by FinishingTouchesPartyStore is for the sole purpose of processing the Purchaser's order. (For further information please see our Privacy Policy below).

9. Jurisdiction

None of the above terms affect your statutory rights.

Privacy Policy

We at FinishingTouchesPartyStore aim to deliver outstanding service to all our customers and website visitors, and are committed to protecting any data and personal information that we collect from you.

Please read the following policy carefully before submitting any personal information to FinishingTouchesPartyStore.

Information We Collect

When placing an order using our online services we need to collect the following information from you: your name, email address, delivery address, telephone number and credit/debit card details.
(Data in relation to credit/debit card payments is processed by Paypal on a secure website linked to FinishingTouchesPartyStore. Paypal have their own Privacy Policy).

Information Use

FinishingTouchesPartyStore uses the information provided by our customers to process orders and to contact you should any problems occur (e.g. with stock, dispatch or delivery). We only allow authorised personnel access to this information and it will only be held for as long as it is needed for the purpose it was collected. Customers will not receive junk mail, email or unsolicited phone calls as a result of shopping with FinishingTouchesPartyStore.

Disclosing Information

All information provided by customers will be used for internal purposes only and will not be disclosed to any third parties except where necessary to complete the customers transaction. At FinishingTouchesPartyStore we work with other companies to perform functions on our behalf and may be required to share personal information we collect from you to fulfill orders and deliveries, queries and process credit/debit card payments.

Confidentiality and Security

Data collected by FinishingTouchesPartyStore is held in accordance with the Data Protection Act 1998 and we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Changes to this Policy

Any changes made to the FinishingTouchesPartyStore Privacy Policy will be placed here and will supersede any previous version of our policy. We will notify our customers of any changes made to the use of personal information via our website, however we do suggest that customers do read our policy each time they use our online services to remain fully updated.

Acceptance of our Privacy Policy

By using our online services you agree to the use of personal information obtained in accordance with this privacy policy. Should you not agree with the terms set out in this policy then you should stop using the FinishingTouchesPartyStore website and refrain from submitting any personal information.

Returns Policy

Here at finishingtouchespartystore we're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Your rights under the Distance Selling Regulations entitle you to cancel an order up to 7 days after the goods have been received and to receive a refund within 30 days.

In the unlikely event that you are not entirely satisfied with your purchase you can return any unwanted* item(s) to us for a refund or exchange up to 14 days after receiving your order, providing it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession.

Before returning your product back to us, please contact us via phone or email where we will discuss your reason for returning the 'item' or 'items' including wether a full refund or exchange will be made.

Unfortunately we are unable to accept returns on foiled wrapped chocolates and our reusable range where the protective seal on the packaging has been broken on food safety and hygiene grounds.

We are unable to replace or exchange an item until the original is returned to us. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back within 14 days of receipt, we will refund once the 'item' or 'items' have arrived at our returns address.

Please note, FinishingTouchesPartyStore will not cover the cost of returning items unless faulty, damaged or wrongly supplied and they must be returned to us within 14 days of receipt.

If you wish to return your order we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and prevent any delay in processing your exchange/refund.

Should you choose to use a standard service whereby your returned goods are unable to be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

Faulty Items - In the unlikely event that you receive a faulty item, a replacement will be dispatched to you upon receipt of the faulty item(s) being returned. If the item is no longer available or out of stock, a replacement of the same quality and value or a full refund will be offered. If your item is faulty upon receipt, you must notify us immediately and we must receive the item within 14 days of delivery date.

Any refunds will be issued via the same method in which you originally used to purchase the goods. Please be advised that once we have processed your refund it may take up to five working days to appear on your statement.

FinishingTouchesPartyStore reserves the right not to refund you should you return any goods to us outside of our returns policy. The above do not affect your statutory rights as a consumer.

Return address: Address - FinishingTouchesPartyStore, Greetwell Place, Greetwell Office Park, 2 Limekiln Way, Lincoln LN2 4US

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